CUSTOMER DISCONNECT NOTICE
On Tuesday, October 5, 2021, GRICUA will resume disconnects for broken payment arrangements on previous past-due balances. Also, beginning Wednesday, October 25, 2021, GRICUA will resume regular disconnects for past due balances in excess of $100.
GRICUA will be able to extend payment arrangements for those customers who need an additional amount of time to bring their past due balances current. If you currently do not have a payment arrangement in process.
For those customers not receiving Community assistance, past due balances may be transferred to our Prepaid Metering Program (Prepaid Program) which includes a debt management feature. The Prepaid Program is a pay-as-you-go program and a percentage of your past due balance is paid each time you make a prepay payment.
Please call our Customer Service Department to find out more about available options or visit our website at www.gricua.net to learn about the Prepaid Metering Program features and conditions of participation.
Please note that disconnects do not occur during an excessive heat advisory, which is when the temperature exceeds 105° Fahrenheit for 5 consecutive days. Once the temperature drops below 105° Fahrenheit disconnects will resume.
If you have a past-due balance, do not wait - call our Customer Service Team today to make arrangements to pay your past due and avoid being disconnected.
We look forward to working with you.